Help and contact

Write to us at support@juhupost.com. We'll answer as quickly as we can.

Report a problem

The easiest way is from the app: in parent mode under Settings → Help → “Report a problem”. You see the description and log before sending them yourself by email. The log contains no mail content, and addresses are shortened. Nothing leaves the device without your tap.

Frequent questions

Setup can't find the servers.

See the guide for your provider. With GMX and WEB.DE, IMAP must first be allowed in the webmail.

A mail doesn't reach my child.

If the sender isn't in the address book, the mail waits for you in the review list in parent mode.

We have a new parent device.

Pair it from an existing parent device with a QR code. If none is left, the recovery code from setup helps.