Help and contact
Write to us at support@juhupost.com. We'll answer as quickly as we can.
Report a problem
The easiest way is from the app:
- In the parent area, open Settings → Help → “Report a problem”.
- Describe briefly what happened and what you expected.
- Check the description and the log, then send both yourself by email.
The log contains no mail content, and addresses are shortened. It does not leave the device unless you tap send.
If you have agreed to crash reports (Settings → Help), we see technical errors even without your email. What you experienced, though, we only learn if you write to us.
Before you write
- Open Juhupost once on the device that's having trouble. The app syncs as soon as it opens.
- Check that the device is connected to the internet.
- If the mailbox won't sign in, see the guide for your provider.
- If a mail is missing on your child's device, look in the review in the parent area.